Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. We accept returns for both defective and non-defective products, and we accept exchanges.

To start a return or exchange, contact us at inquiry.bohorang@gmail.com or message us on WhatsApp with your order number and reason for return.

If your return is accepted, we'll send you a free, prepaid return shipping label included with instructions on how and where to send your package, at no cost to you. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds
Once we receive and inspect your return, your refund will be processed within 4 days to your original payment method. Please remember it can take some additional time for your bank or card provider to post the refund.

Exceptions / Non-Returnable Items
The following items cannot be exchanged or returned:
Gift cards, customized products, pre-draped sarees, mending kits, jewellery, hair accessories, travel accessories, brooches, handkerchiefs, paintings, buntings, gift box, gift wrap, Rakhi, Gajra, dolls, detergent and fabric conditioner, and clearance sale items.

Products bought during sale are non-refundable but can be exchanged, or a store credit can be issued.

Purchase Location
Items purchased at our retail store can be returned for store credit only. Items purchased online can only be returned or exchanged online.

Credit Note
Any credit note issued is valid for 1 year from the date of issuance and cannot be encashed.

Non-Returnable Charges
Gift wrap cannot be returned or exchanged. Original shipping and COD charges (if any) are non-refundable.

Exchange Policy (effective 14th August 2024)

  1. Timeframe: Exchange requests must be raised within 7 days of receiving the order.
  2. Restrictions: Once an order is exchanged, no further exchange is available on that item — only a credit note if a further return is requested.
  3. Payment: Any price difference must be paid when creating the exchange request. Cash on delivery is not available on exchange orders.
  4. Delivery: Exchange/replacement items are delivered to the same address as the original order.
  5. Product Exchange: Replacements for the same or different size are provided at no extra cost. For an item of higher value, the difference must be paid; for a lower-value item, the difference is refunded as a credit note. Only one item can be selected per exchange request.

Products Eligible for Exchange: Sarees, blouses, menswear, kurta sets, co-ord sets, lehengas, dupattas, trousers/pants, shirts/t-shirts, loungewear, jackets, fabric, underskirts/petticoats, curtains, cushions, and table runners.

Damaged or Defective Products
Refunds or replacements for damaged/defective products are issued after verification by the BOHORANG team. Please raise concerns within 24 hours of receiving your order.

International Orders
We currently do not offer returns or exchanges for international orders. If you need to cancel an order, please do so before it ships for a full refund — once shipped, orders cannot be cancelled. If a defective product is received internationally, contact us at inquiry.bohorang@gmail.com with your Order ID and a photo of the defect; we'll offer a credit note or refund after investigation (no replacement is sent for international orders).