Refund & Return Policy

Effective Date: August 16, 2026

At Bohorang (Trade Name: Shiksha Enterprise), we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return in accordance with the policy below.

1. Return Eligibility

We accept returns within 7 days from the date of delivery, subject to the following conditions:

• The product must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, packaging, and accessories must be intact.

• The product must not have been altered, damaged, stained, or used.

• The product should be returned in suitable original packaging to prevent damage during transit.

• A return request must be raised within 7 days of delivery.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs/videos of the product and packaging

• A brief description of the issue

After verification, we may offer a replacement or refund, depending on product availability and the nature of the issue.

3. Non-Returnable Products

Returns may not be accepted for products that:

• Have been worn, washed, used, altered, or damaged by the customer.

• Are returned without original tags or packaging.

• Are damaged due to improper handling, washing, or storage after delivery.

• Are returned after the applicable return period.

• Are customised or personalised products, where applicable.

4. How to Request a Return

To request a return, contact us at:

Email: inquiry.bohorang@gmail.com
Phone: +91 94287 52325

Please mention your order number, product name, reason for return, and photographs/videos where applicable.

Our team will review the request and provide further return instructions if the request is eligible.

5. Return Shipping Charges

For products that are damaged, defective, or incorrectly delivered due to our error, Bohorang will bear the applicable return shipping cost.

For returns due to customer preference, size selection, change of mind, or other reasons not caused by Bohorang, return shipping charges may be borne by the customer, where applicable.

6. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the eligible refund amount will generally be processed within 7 business days after approval.

For prepaid orders, the refund will normally be issued to the original payment method used for the purchase.

The time taken for the amount to appear in your bank account or payment account may vary depending on the payment provider or bank.

7. Refund Amount

If a refund is approved, the refund amount will be based on the eligible amount under this policy.

Shipping charges, return shipping charges, or other applicable charges may be deducted where clearly applicable and disclosed to the customer.

8. Exchange

Where exchange is available, an eligible product may be exchanged subject to product availability and the conditions of this policy.

If the requested replacement product is unavailable, we may provide a refund instead.

9. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

If an order has already been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.

10. Return Address

Approved returns should be sent only to the return address provided by our customer support team.

Return Address:

No 1, 2nd Floor, Raj Nandni Bungalow, Bapa Sitaram Chowk, Simadagam, Surat, Gujarat 395013, India

Customers should not send returns to any other address unless specifically instructed by Bohorang.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Bohorang
Trade Name: Shiksha Enterprise
Email: inquiry.bohorang@gmail.com
Phone: +91 94287 52325
Website: www.bohorang.in

We reserve the right to verify returned products before approving a return, replacement, or refund.